What are the categories of the technical support?

There are many different ways of the support that the companies provide in case of a breakdown of a system or its hardware. Depending on what is needed, one must chalk out the method that he/she wants to go for. Broadly classifying the support techniques into four ways, the below listed ways elaborate them-

  1. Personal help- This is the method in which the technician personally comes to the location of the breakdown of the computer and identifies the problem in it. He might even want to take the hardware or specifically the CPU or mother board with him for further processing on it. This comes under the personal computer support method offered by online computer store. Some companies don’t require a fee but some companies need money for further processing of the damaged system. Enquire about this well before hand to avoid any misunderstandings.
  2. SMS/Calling- There are some other companies and computer parts online store which offer help over the phone or SMS. This is valid only in case of small or minute damage in the systems. In case of huge breakdowns, it is very much important to consult a technician as soon as possible and not try to rectify the problems ourselves. Through calls or texts, you can get the basic or very minute guidance as to what had gone wrong.
  3. E-mails- mailing system is another way to connect to the companies. Some companies have computerized technician which replies almost instantly to the customer with their grievances. This might not be such a great help or reliable help when it comes to gadgets and their functioning. Again, it depends on the best online computer store and their readiness to attend to their customers with the correct possible solution for the problem.
  4. Help desk- some companies have help desks which work for 24*7 and are always available to attend to the grievances. But it depends on the success rates of the companies. Not all companies have this help desk to extend support in case of a breakdown.
What should be the things that you should keep in mind before opting for a support?

With the improving and rising technology offered by best store to buy a computer, there are many ways of connecting to the computer support systems and asking for solution for the breakdown of your system. But, it is observantly more reliable to opt for a technical support from good companies who have an experience in this field. You might not want to ruin the system even more and then increase the costs of repairs or when you need to buy pc parts. So, always choose wisely when it comes to the helpdesk. If you opt for the same company from where you’d bought the system, then it is always a good decision that going for the other companies. The company that manufactured the system very well knows what might be the technical reasons and solutions of the breakdown. 

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